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GTC
FAQ
GTC
This site https://www.balzac-paris.fr (hereinafter referred to as the " Site ") is published by the company Maison Balzac (hereinafter referred to as the " Seller "), a simplified joint-stock company with capital of 37,800 euros, registered with the Paris Trade and Companies Register under number 801 504 879, whose registered office is located at 1 Cité du Paradis, 75010 Paris, represented by Mrs. Chrysoline Mace de Gastines, President, domiciled in this capacity at said registered office.
The customer service contact details are as follows:
email: [email protected]
WhatsApp: +33(0)7 85 95 90 02
The site is hosted by Shopify Inc, whose head office is located at 126 York St. Ottawa, ON K1N 5T5, Canada. Phone number: 1-888-746-7439.
The Seller designs, manufactures and markets clothing, shoes, jewelry, bags and accessories (hereinafter referred to as the (“ Products ”), presented on the Site worldwide.
The GCS are applicable exclusively to the sale, by the Professional Seller of Products presented on the Site, access to which is free and open to all Internet users.
The T&Cs exclusively govern sales contracts for purchasers who are consumers (hereinafter referred to as the " Customer ") and are binding on the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the Products which do not have only an indicative value.
The T&Cs are exclusively applicable to Products purchased by Customers from the website or in-store.
The Customer is prohibited from any resale of the new Products delivered by the Seller.
The GCS are written as well as all the contractual information mentioned on the Site in French. The GCS are made available to Customers on the Seller's Site where they can be directly consulted and can also be communicated to him on simple request by telephone, e-mail or post.
The T&Cs are enforceable against the Customer who acknowledges having read them and having accepted them before placing an order. The validation of the order by its confirmation is worth adhesion by the purchaser to the CGV in force on the day of the order whose conservation and reproduction are ensured by the Professional Seller in accordance with article 1127-2 of the civil code.
The Seller reserves the right to modify its T&Cs at any time. In the event of modification of the GCS, the applicable GCS are those in force on the date of the order, a copy dated to date of which can be given to the Customer on request.
The nullity of a contractual clause does not entail the nullity of the GCS unless it is an impulsive and decisive clause having led one of the parties to conclude the sales contract.
The temporary or permanent non-application of one or more clauses of the GCS by the Seller does not constitute a waiver on its part of the other clauses of the GCS which continue to produce their effects.
These GCS prevail over any other contractual document of the Customer.
The Products offered for sale presented in the catalog published on the Site are each the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code. The photographs illustrating the Products do not constitute a contractual document. The photographs that may accompany the presentation of the Products may include goods that are not systematically offered for sale.
The Products comply with the requirements of French law in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market.
The Products are offered and delivered within the limits of available stocks.
In the event of unavailability of the Product ordered noted once the price has been paid, the Seller shall immediately inform the Customer and may offer him a Product of equivalent quality and price or, failing that, a voucher for the amount of the order usable for any next order. In the event of the Customer's disagreement, the Seller shall reimburse the sums paid within a maximum period of fifteen days. Apart from reimbursement of the price of the unavailable Product, the Seller is not liable for any cancellation compensation.
The sale prices, in accordance with article L.112-1 of the consumer code, are indicated, for each of the Products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation. of the order and invoiced in addition. The total amount owed by the Customer is indicated on the order confirmation page, with delivery and transport costs. The selling price of the Product is that in force on the day of the order.
In the event of a price promotion, the Seller undertakes to apply the promotional price to any order placed during the period of the advertising made for the promotion.
The Seller reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order.
The online offers presented on the Site are reserved for consumers. Unless a specific duration is stated, the online offers presented on the Site remain valid for as long as the Products appear in the electronic catalogue, subject to availability.
The Customer’s acceptance of an offer is validated by confirming the order, in accordance with the double-click procedure.
Balzac Paris x Lily of the Valley prize draw
ARTICLE 1 - ORGANISING COMPANY
MAISON BALZAC, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 801 504 879, with share capital of €45,137.00 and its registered office at 1 Cité Paradis, 75010 Paris, represented by its Managing Director, Mr Charles Fourmaux, whose address for this purpose is the aforementioned registered office (hereinafter referred to as the “Organising Company”), is organising, from 15/07/2026 to 29/07/2026 inclusive, a free prize draw with no purchase necessary, entitled “The Balzac Paris x Lily of the
Valley prize draw”, in collaboration with Lily of the Valley (hereinafter the “Partner”), under the
terms set out in these rules. The prize draw is accessible via the “@balzacparis” Instagram account at https://www.instagram.com/balzacparis/?hl=fr and the entry
form available at the following link (hereinafter the “Form”):
https://manage.kmail-lists.com/subscriptions/subscribe?a=W5ZtZE&g=WNJjn7
Following the draw, one winner will receive a one-night stay for two
people at Lily of the Valley* and a €1,000 (one thousand euro) voucher valid at
Balzac Paris. *Excluding April to October, subject to availability – valid until 31 December 2027.
ARTICLE 2 - ACCEPTANCE OF THE RULES
Before entering the Prize Draw, each entrant must read and accept these rules without reservation. Anyone who breaches one or more articles of these rules will be barred from entering the
Prize Draw and from receiving any prize they might otherwise have won.
ARTICLE 3 - ENTRY REQUIREMENTS
3.1 Entries for the Prize Draw are open from 15 July 2026 at 9:00 am Paris time until 29 July 2026 at 11:59 pm Paris time. The dates and times of entrants’ connections, as recorded by the computer systems of the Organising Company and/or its technical service providers, shall be authoritative. The Prize Draw is accessible 24 hours a day via the @balzacparis Instagram account and the Form, administered by the Organising Company, subject in particular to any maintenance work on the Prize Draw servers. The Prize Draw can be accessed from a computer, mobile phone or tablet
with an internet connection.
3.2 The Prize Draw is open to any adult individual residing in metropolitan France or Belgium who has internet access, excluding:
• Company officers and staff of the Organising Company or of companies involved in producing and/or promoting the Prize Draw, and members of their families (including spouses, parents, children, siblings, etc.);
• Entrants who refuse the collection, recording and use of their personal information. Entrants authorise all checks concerning their identity. Minors may enter the Prize Draw only with parental consent. The Organising Company reserves the right to verify this consent at any stage of the Prize Draw;
3.3 By entering, the winner authorises the Organising Companies to use their surname, first name, username, email address and image in any promotional activity relating to their products, without entitlement to any
remuneration for such use;
3.4 Any breach of these Rules or unfair or fraudulent conduct by an
entrant will result in the immediate cancellation of their entry by the Organising
Company at any time. The Organising Company reserves the right to verify
each entrant’s identity and the fairness and honesty of their entry by asking them directly to provide proof that they meet the above requirements. Any winner who refuses to provide such proof will not be entitled to their prize. Where applicable, they must reimburse the value of any prize sent to them as part of the Prize Draw; such reimbursement
must be made to the Organising Company.
ARTICLE 4 - HOW TO ENTER
4.1 Entrants can enter the prize draw in two ways.
1. VIA THE ENTRY FORM
An entrant may register and enter the prize draw only once per person by
completing the entry Form administered by the Organising Company, available at: https://manage.kmail-lists.com/subscriptions/subscribe?
a=W5ZtZE&g=WNJjn7
To be eligible, entrants must complete the following fields: First Name, Surname, Email Address and Country of Residence, and confirm their entry.
By confirming their entry, entrants agree to receive email communications from Balzac Paris. If they wish, they may also subscribe to communications from the Partner, Lily of the
Valley, by ticking the box provided for this purpose.
1. VIA THE @BALZACPARIS INSTAGRAM ACCOUNT
To enter, an entrant who meets the requirements set out in Article 3 of
these Rules must complete all of the following steps:
1. Visit the @balzacparis Instagram account from a computer,
tablet or smartphone and follow @balzacparis by clicking the “Follow”
button at the top;
2. Visit the @lilyofthevalleyhotel Instagram account from a
computer, tablet or smartphone and follow
@lilyofthevalleyhotel by clicking the “Follow” button at the top;
3. Like the post on the @balzacparis Instagram account
presenting the prize and tag a friend in a comment to invite them to enter.
The entrant warrants that their comment does not contain inappropriate, indecent,
obscene, hateful, malicious, pornographic, violent or defamatory content. The entrant further warrants that any material they submit does not promote sectarianism, racism, hatred or violence towards any group or individual, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or
age. If, after posting their comment, the entrant clicks “Delete” or unfollows the Organising Company’s Instagram account, their entry will not be counted;
4. The entrant must agree to allow the Organising Company to access their
Instagram profile strictly for the purposes of the Prize Draw, so that it can conduct the draw. To increase their chances, entrants may share the post to their story;
5. Entrants may double their chances of being selected by entering via both
methods.
ARTICLE 5 - SELECTION OF THE WINNER AT THE CLOSE OF THE PRIZE DRAW
5.1 At the close of the prize draw, one prize will be awarded to one entrant (hereinafter the “Prize”). The Prize consists of a one-night stay for two people at Lily of the Valley* and a €1,000 (one thousand euro) voucher valid at Balzac Paris.
*Excluding April to October, subject to availability – valid until 31 December 2027.
The draw will take place on Friday 31 July 2026. Entry to the prize draw is open only to residents of metropolitan France and
Belgium. The Prize cannot be exchanged for other prizes or for its value in
cheques or cash, and is non-refundable. It cannot be awarded to anyone
other than the winner. The Organising Company will randomly select one entrant from among the
eligible entrants in accordance with the entry methods set out in Article 4.
The winner will be contacted by email or on Instagram regarding the Balzac Paris prize.
For the stay at Lily of the Valley, which is valid outside April to October,
every booking request is subject to a check of availability
for the requested dates. Valid until 31 December 2027.
This offer does not include transport to Lily of the Valley.
5.2 The entrant also agrees that the Organising Company may disclose their identity
in communications about the Prize Draw on its website, Facebook page
and Instagram page.
5.3 At the end of the Prize Draw, the winner will be contacted by the Organising Company’s Partner
by private message, or by email if the entrant entered via the Form.
The winner must then respond to the Partner, provide proof that they own the account in question and
provide the information requested to receive the Prize, including their email address.
The Prize will be made available to the winner by the Partner and Balzac Paris solely
on the basis of the information the winner has provided to the Organising Company and under the terms communicated to the Organising Company by email. If the winner does not
respond within one week of the email being sent, they will forfeit the Prize.
5.4 The Organising Company accepts no liability for any failure by Lily of the Valley, in particular if it does not provide the Prize as specified.
Accordingly, the entrant expressly waives any right of action or claim against the Organising Company in this regard.
ARTICLE 6 – INTELLECTUAL PROPERTY
The photograph, the products photographed and the names of the products and/or their
distributors are protected by intellectual property rights. The Organising
Company either owns or holds a licence to these intellectual property rights. Under
no circumstances may a website user exploit these rights beyond the authorisation
granted under these Rules.
ARTICLE 7 – PERSONAL DATA
To enter, entrants must provide personal information (their Instagram username if entering via Instagram, or their surname, first name, email address and country of residence if entering via the Form).
Personal information collected in connection with this Prize Draw is processed
in accordance with the French Data Protection Act of 6 January 1978, as amended. The personal data entrants provide in connection with the prize draw is primarily intended for the Organising Company to manage entries,
select the winner, award and deliver the prizes, and
send email communications. Under this law, all entrants have the right to access, object to the processing of, amend and erase
their personal data. They may exercise these rights by sending a signed written request, accompanied by a photocopy of an identity document, by post to MAISON BALZAC, 1 Cité Paradis, 75010 Paris. If an entrant agrees to join a marketing mailing list, their personal data may be processed for marketing purposes by Lily of the Valley in accordance with its privacy policy. In any event, joining the marketing mailing list is not required to enter the prize draw.
ARTICLE 8 – LIMITATION OF LIABILITY
8.1 The Organising Company reserves the right to cancel, amend, shorten or
extend the Prize Draw if circumstances beyond its control require it to do so. It will
notify entrants as soon as possible and will incur no
liability as a result. The Organising Company accepts no liability for any
technical incident that prevents an entrant from connecting or results in the winner’s notification being lost, delayed or sent to the wrong address. Under no circumstances will the Organising Company be liable for delays in sending the prize(s) or if the winner(s) cannot benefit from the prize(s) due to circumstances beyond its control. In particular, it cannot under any circumstances be held liable if the prize(s) are lost
and/or damaged by the postal service or any similar third-party service provider,
or, more generally, if winners do not receive their prizes.
8.2 If, in the Organising Company’s opinion, a comment posted by an entrant is unlawful
or likely to cause offence, it reserves
the right to modify it and take any action against its author.
8.3 The Prize Draw is not administered or sponsored by Instagram. The information provided by each entrant is given to the Organising Company, not to Instagram. This information will be used only if the entrant has agreed to receive newsletters from the Organising Company. By entering, users fully release Instagram from liability. Instagram cannot be held liable for the
Prize Draw.
ARTICLE 10 – GOVERNING LAW AND JURISDICTION
These Rules are governed by French law and shall be interpreted in accordance with
its provisions.
If one or more provisions of these Rules are declared invalid or
unenforceable, the remaining provisions shall remain in full force and effect. Any dispute concerning the interpretation of these Rules and/or matters not covered by them shall be decided by the Organising Company, whose decisions shall be final and not subject to appeal. No telephone enquiries concerning the terms of the Prize Draw
or the interpretation of these Rules will be answered.
Disputes that cannot be settled amicably, despite the efforts of the Parties, shall be subject to the exclusive jurisdiction of the courts of metropolitan Lille, including urgent or protective proceedings, whether by summary proceedings or application,
and notwithstanding multiple defendants or third-party claims. No dispute will be admissible more than two (2) months after the close of the Prize Draw.
To place an order, the Customer, after having created an account (indicating his first name, last name, postal address, email address and telephone number) and filling his virtual basket by indicating the selected Products and the desired quantities, then clicks on the button "Validate my basket" and provides the information relating to delivery and the payment method.
Before clicking on the "Confirm my order" button, the Customer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.
Validation of the order entails acceptance of the General Terms and Conditions and forms the contract between the Seller and the Customer.
An email acknowledging receipt of the order and payment is sent by the Seller as soon as possible.
Any modification of the order by the Customer after confirmation of the order is subject to acceptance by the Seller.
The Seller reserves the right to refuse any order for legitimate reasons and in particular:
- if the quantities of Products ordered are abnormally high for buyers with the status of consumers
- if there is a previous dispute regarding an unpaid amount
- if the Buyer has acted in breach of these General Terms and Conditions
or in the event of objective suspicion of fraud.
The Seller cannot be held responsible for the consequences resulting from erroneous or incomplete data provided by the Customer, in particular concerning the quantities and types of Products ordered or the delivery time slot.
The sales contract is formed when the Customer sends the confirmation of his order. The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1379 of the civil code. These communications, purchase orders and invoices can be produced as proof of the contract.
The order may be canceled by the Seller in the event of the Customer's refusal to take delivery, or non-payment of the price (or the balance of the price) at the time of delivery.
The price is payable in full after sending the order confirmation.
The secure payment methods available on the Site are as follows:
- Payment by credit card (Credit card, Visa, Eurocard, Mastercard);
- Payment by Paypal;
- Payment in 3 installments free of charge with ALMA.
An invoice showing the VAT can be sent to the Customer, on simple request from the latter addressed to the Seller.
Delivery means the transfer to the Customer of physical possession or control of the goods.
The Customer can choose between the following delivery methods:
- Click and collect delivery in Balzac stores;
- Delivery to a pick-up point (Mondial Relay);
- Home delivery (Private Parcel)
- Express Home Delivery (UPS)
- Express home delivery in France (Chronopost)
The Products are delivered to the address indicated by the Customer when ordering. Delivery is made by direct delivery of the Product to the Customer or, failing that, by sending the Product(s) covered by the Order by the Seller.
When the Product is delivered to the address indicated on the order form by a carrier, it is the Customer's responsibility to check, in the presence of the delivery person, the condition of the Product delivered and, in the event of damage or missing items, to issue reservations on the delivery note or on the transport receipt, and possibly to refuse the Product and notify the Seller.
The Professional Seller undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products as soon as possible. The time mentioned on the Site is indicative. In the event of a group purchase of several Products, the delivery time applicable to the entire order corresponds to the longest time indicated for one of these Products. When the ordered Product is not delivered at the end of the period mentioned on the order form, the Customer may, after having unsuccessfully ordered the Seller to perform its delivery obligation within a reasonable additional period, terminate the contract by email. .
The risks of loss or damage to the goods are transferred to the Customer when he or a third party he has designated takes physical possession of the goods, without distinction according to its nature.
The Customer has the possibility of withdrawing, without giving any reason, within 14 days from the day of receipt of the Product. To exercise the right of withdrawal, the Customer must inform the Seller's customer service, whose contact details are at the top of these GCS, specifying his name, postal address, telephone number and e-mail address as well as his decision to withdrawal from the contract by means of an unambiguous declaration.
He can use the model withdrawal form (Appendix to the GCS – at the bottom of this document). The burden of proof of the exercise of withdrawal rests with the Customer.
To be returned, the Product must meet the conditions indicated in the “Customer Returns” article.
The Customer must return the Product(s) to the Seller at the address Maison Balzac, 1 Cité Paradis 75010 Paris, without undue delay and, in any event, no later than 14 days after informing Customer Service of its decision. of withdrawal and having downloaded the "good return" in the "My account" area of the Site.
The Customer bears the direct costs of the return.
In the event of withdrawal, the Seller shall reimburse all payments received from the Customer (including delivery costs if the order is returned in its entirety), with the exception of return costs which remain the responsibility of the Customer , without undue delay. and, in any case, no later than 14 days from the day on which the Seller is informed of the decision to withdraw. The Seller may defer reimbursement until the goods are recovered or until the Customer has provided proof of the shipment of his goods; the date chosen being that of the first of these events.
The Seller makes the refund using the same means of payment as that used for the initial transaction. With the express agreement of the Client, another means may be used. In any event, this reimbursement will not incur any additional costs for the Customer.
The right of withdrawal does not apply:
- To Products made according to the customer's specifications, and in particular to Products made to measure (Article L221-28 3°);
- To Products which have been unsealed by the Customer and which cannot be returned for hygiene reasons (Article L221-28 5°) (Unsealed perfume; underwear; tights).
Article L221-23 of the Consumer Code:
The consumer sends back or restores the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with Article L. 221-21 , unless the professional offers to recover these goods himself.
The consumer only bears the direct costs of returning the goods, unless the trader agrees to bear them or if he has failed to inform the consumer that these costs are to be borne by him. However, for contracts concluded off-premises, when the goods are delivered to the consumer's home at the time of the conclusion of the contract, the professional recovers the goods at his own expense if they cannot be returned normally by post because of their nature.
The consumer's liability can only be incurred in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 7° of article L. 221-5 .
All the Products supplied by the Seller benefit from the legal guarantee of conformity provided for in articles L. 217-4 and following of the consumer code or the guarantee against hidden defects provided for in articles 1641 to 1649 of the civil code
12.1 - Implementation of the conformity guarantee
The Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
To comply with the contract, the good must be suitable for the use usually expected of a similar good and, where applicable, present the qualities that a Customer can legitimately expect in view of the public declarations made by the Seller, or by its representative, in particular in advertising or labelling.
If the Product does not comply with the order, the Customer must send a complaint to the Professional Seller whose contact details are at the top of these GCS.
When acting under the legal guarantee of conformity, the Customer can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L.217-12 of the consumer code.
The Customer is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods.
In the event of unavailability of the Products on delivery, the Professional Seller may offer, under the conditions provided for in Article 3 of the GCS, a Product equivalent in terms of quality and price.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
12.2 - Implementation of the warranty against hidden defects
The Seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the Customer would not have acquired it, or would not have given only a lesser price, if he had known them.
The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
The Seller is not liable for apparent defects of which the Customer has been able to convince himself.
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
12.3 – Legal provisions
“The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
"When the contract of sale of the goods provides for the supply of digital content or a digital service continuously for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of appearance of the latter.
“The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good.
“The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.
“If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
“If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
"The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:
“1° The professional refuses to repair or replace the good;
“2° The repair or replacement of the goods takes place after a period of thirty days;
"3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer bears the cost of taking back or removing the non-compliant good, or if he bears the cost of installing the repaired good. or replacement;
“4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.
“The consumer is also entitled to a reduction in the price of the goods or to the resolution of the contract when the lack of conformity is so serious that it justifies the reduction of the price or the resolution of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.
“The consumer is not entitled to rescind the sale if the lack of conformity is minor.
“Any period of immobilization of the good for its repair or its replacement suspends the guarantee which remained to run until the delivery of the restored good.
“The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
“A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover. ( article L. 241-5 of the consumer code ).
“The consumer also benefits from the legal guarantee against hidden defects pursuant to articles 1641 to 1649 of the Civil Code , for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the property is kept or to a full refund against return of the property. »
The liability of the Professional Seller cannot be engaged in the event of non-performance or poor performance of the contract due either to the Customer's fault, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.
The Seller declares that it is insured with an insurance company known to be solvent with regard to its civil operating liability.
In all cases of non-performance of obligations by the Customer, the deposit paid with the order remains with the Professional Seller as compensation.
The elements reproduced on the Site (including in particular photographs, videos, logos, graphic charter, texts, data, etc.) are the exclusive property of the Seller and are protected by copyright, trademark law, competition law. unfair and database law.
Any reproduction and any distribution, even partial, of these elements, without the prior and express authorization of the Seller, exposes the offenders to legal proceedings.
The Products marketed by the Seller are also protected by intellectual property law and may not be copied. The Seller reserves all appropriate legal action against any third party who proceeds to copy its Products.
The rules applicable to the processing of personal data by the Seller are detailed in the personal data management policy accessible by clicking here: https://balzac-paris.fr/pages/donnees-personnelles.
This contract is subject to French law.
16.1 Complaints
In the event of a dispute, the consumer must contact the Seller's customer service at the number indicated in the header of these General Terms and Conditions, not a surcharged number from a landline in mainland France, Monday to Friday except on public holidays or bank holidays, or by email or post, at the contact details indicated in the header of these General Terms and Conditions.
16.2 Mediation
In the event of failure of the complaint request to customer service or in the absence of a response from this service within two months, and in accordance with Article L. 612-1 of the Consumer Code, the Customer, subject to Article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from his written complaint to the Seller.
The request for mediation must be addressed to SAS Médiation Solution in accordance with the following procedures:
- Either in writing to: Sas Médiation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost. Tel. 04 82 53 93 06
- Either by email to: [email protected]
- Either by completing the online form entitled “Contact the mediator”
on the website https://www.sasmediationsolution-conso.fr
Whatever the means of referral used, the request must imperatively
contain :
- The postal, telephone and electronic contact details of the
applicant, - The name, address and registration number of the Seller at Sas Médiation Solution (no. 31097/VA/2112);